Built App Support

Managing Your Subscription

To manage or cancel your subscription:

1. Open iOS Settings on your device
2. Tap your name at the top
3. Tap "Subscriptions"
4. Find "Built Premium" in the list
5. Tap to view details, cancel, or modify

Note: Cancelling stops future charges but you keep premium access until the end of your billing period.

Premium Features

What's included with Premium:

• Anatomy-Based Exercise Picker: Select exercises by tapping muscles
• Exercise Library Deep-Dive: See all exercises for each muscle group
• Advanced Workout Planning: Plan workouts with smart recovery tracking
• AI Coach Chat: Get personalized coaching and advice
• Recovery-Based Suggestions: AI workout plans based on muscle recovery
• Live Recovery Tracking: Real-time muscle recovery monitoring
• Advanced Analytics: Detailed progress insights and metrics

Subscription Billing

Understanding your subscription:

• Pricing Options:
  • Annual: $59.99 per year (USD) - includes 7-day free trial
  • Monthly: $9.99 per month (USD) - no trial
• Free Trial: 7 days for annual subscription (new subscribers only)
• Billing: Charged to your Apple ID account
• Auto-Renewal: Automatically renews each period unless cancelled
• Cancellation: Cancel at least 24 hours before renewal to avoid next charge

Premium Not Working

If premium features aren't accessible:

• Check Subscription: Verify your subscription is active in iOS Settings
• Restart App: Close and reopen Built completely
• Check Internet: Premium verification requires internet connection
• Sign Out/In: Try signing out and back into your Built account
• Update App: Make sure you have the latest version from the App Store
• Contact Us: If issues persist, email us with your Apple ID email

Account Issues

Having trouble with your account? Email us at builtfitnessapp@gmail.com with your registered email address and describe the issue.

Common account problems:

• Can't sign in: Try password reset or check email verification
• Wrong display name: Update in Profile > Edit Profile
• Missing workouts: Check your internet connection and refresh
• Sync issues: Try signing out and back in

Profile Management

To update your profile:

1. Go to Profile tab
2. Tap "Edit Profile"
3. Update your display name, username, bio, or avatar
4. Tap "Save"

Your profile information is visible to other users in the community.

Data Export

Want to export your workout history? Email us at builtfitnessapp@gmail.com and we'll help you get your data in a usable format.

Delete Account

You can delete your account anytime through the app:

1. Go to Profile
2. Scroll down to Settings
3. Tap Delete Account
4. Follow the confirmation steps

Note: This permanently deletes all your workout data, posts, and social interactions. This cannot be undone. If you have an active subscription, you must cancel it separately in iOS Settings.

Sharing Workout Posts

How to share your workouts:

• After Workout: Choose "Share Workout" when completing a session
• Add Photos: Upload progress pictures or gym photos (keep them appropriate)
• Write Caption: Describe your workout, achievements, or insights
• Privacy Setting: Choose public (visible to all) or private (just for you)
• Post: Share with the community and get support from others

Following and Social Interactions

Building your fitness community:

• Find Users: Search for friends or discover new fitness enthusiasts
• Follow: Follow users to see their workout posts in your social feed
• Engage: Like and comment on posts to support others
• Followers: See who follows you and engage with your community

Content Reporting

If you see inappropriate content:

1. Tap the three dots on any post
2. Select "Report Post"
3. Choose the reason for reporting
4. Add additional details if needed
5. Submit the report for review

Our moderation team reviews all reports within 24 hours.

AI Coach Not Working

If AI features aren't functioning:

• Check Premium: Verify you have an active premium subscription
• Log More Workouts: AI needs at least 3-5 workouts to generate good recommendations
• Check Internet: AI features require internet connection
• Update App: Ensure you have the latest version with AI improvements
• Provide Feedback: Rate AI suggestions to help improve accuracy
• Contact Support: Email us if AI consistently provides poor recommendations

Sync Issues

If your workouts aren't syncing properly:

• Check your internet connection
• Try closing and reopening the app
• Make sure you're signed in to the same account
• Wait a few seconds for data to sync
• Contact us if the problem persists

Exercise Questions

Need help with exercises or workout planning? Our AI Coach (premium feature) can help with personalized recommendations, or email us for specific guidance.

Premium AI Coach features:

• Personalized workout suggestions based on your history
• Exercise form tips and alternatives
• Progress tracking and insights
• Recovery-based workout planning

Anatomy-Based Exercise Picker (Premium)

How to use the anatomy picker:

1. During a workout, tap "Add Exercise"
2. Switch to the "Anatomy" tab
3. Tap on any muscle group on the 3D model
4. View exercises that target that muscle
5. Select an exercise to add to your workout

Note: This feature requires an active premium subscription.

App Crashes or Freezes

Quick fixes:

1. Force close the app and reopen it
2. Restart your device
3. Update to the latest app version
4. Free up device storage space
5. Check for iOS updates

If problems persist, email us with your device model and iOS version.

Connection Issues

If features aren't working:

• Check your internet connection (WiFi or cellular)
• Try switching between WiFi and cellular data
• Ensure Built has network permissions in iOS Settings
• Wait a few minutes and try again

To help us assist you faster, please include:

• Your registered email address
• Device type and iOS version
• App version: 3.0.0
• Specific feature having issues (workouts, premium features, social features, AI coach, etc.)
• Description of the issue and when it started
• Steps you've already tried
• Screenshots if helpful
• For subscription issues: Your Apple ID email